Shipping policy

 

UK Deliveries

We can ship to your home or work address depending on your requirements. Please make sure you have provided us with the correct ‘Shipping’ address if it is different to the ‘Billing’ address.

Please include all relevant details: Name of recipient / Company name, House Number, Street, Town, County, Country and Postcode (and preferably a daytime contact number).

Our UK postage costs

UK mainland standard delivery 2-7 working days from despatch

Orders under £75.00 - £4.99 standard delivery

Orders £75.00 or over - FREE standard delivery

Orders placed before 3pm will be despatched same day where possible and most items will be despatched within 24 hours.

Orders placed after 3pm on Friday are normally despatched on Monday.

Items weighing up to 2kg will usually be sent via Royal Mail second class or second class signed for.

Items weighing over 2kg will usually be despatched via our courier DPD.
Standard delivery times via courier are 2-7 days to a place of business or home address.

If you need to ensure next day delivery, we recommend that you upgrade to our next working day delivery service.

* Please note: – due to different courier charges, these rates exclude the following destinations: EIRE, NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3 (see below for delivery charges)

Eire, N. Ireland, North Scotland and Offshore Islands, Jersey and Guernsey delivery 2-5 days from despatch.

EIRE, NORTHERN IRELAND, ISLE OF MAN, SCILLY ISLES, JERSEY, GUERNSEY, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3 - £5.00

UK Next Working Day Delivery - £8.99

For next working day delivery, orders need to be placed by 3.00pm. We will always try to provide this service on any orders coming in after this time if at all possible but you will need to call us in advance to arrange this.

As this is a next working day service, orders placed by 3.00pm on Friday will be delivered on Monday.

Orders placed after 3.00pm on Friday will not usually be delivered until the Tuesday.

Please note - if you request a restring upgrade on a next day service we will do our upmost to fulfil the order as next working day but unfortunately this cannot always be guaranteed due to the time required to undertake the restring. Restring upgrades with next day delivery will however always be prioritised above restrings upgrades with standard delivery. 

UK Saturday delivery - £13.50

Orders need to be placed by 3.00pm on Friday.

Please note: Next day delivery and Saturday delivery is NOT available at the above rates to the following destinations and postcodes: EIRE,NORTHERN IRELAND, GUERNSEY, JERSEY, ISLE OF MAN, SCILLY ISLES, AB30-38, AB44-56, FK17-21, G83, HS1-99, IV1-99, KA27-28, KW0-99, PA20-99, PO30-41 PH17-99, TR21-25, ZE1-3

If you would like any more information about UK delivery times and prices or next day delivery to other UK destinations, please don’t hesitate to give us a call.

International delivery costs and times

Please note we can only send international orders to a street address ie not a PO box due to international shipping regulations. We will require a contact telephone number for all international deliveries due to courier requirements. 
Please note: 

Customers outside the UK may have to pay import duty or formal customs entry. If customs duties or are required, the delivery may be delayed and we are sorry but PDHSports cannot assist with this process.

To help ensure that customs duties are not payable for deliveries outside the UK it is advisable to keep your total order value below the customs duty threshold of your destination country. Please check your local thresholds and duties before placing your order with us as we are not responsible for any additional duties payable in the destination country.

Our standard international delivery costs are as follows:

Austria, Belgium, Denmark, France, Germany, Liechtenstein, Luxembourg, Netherlands – 3 - 7 days - £20.00

Czech Republic, Slovakia, Italy, Spain, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden, Slovakia – 3 - 7 days - £30.00

Bosnia, Bulgaria, Croatia, Greece, Iceland, Israel, Latvia, Lithuania, Malta, Monaco, Montenegro, Norway, Romania and Switzerland – 3 - 7 days £45.00 per parcel

Canada and USA - 4 – 10 days £40.00 per parcel
Australia and New Zealand - 4 – 10 days £40.00 per parcel (Whilst we try to keep shipping costs as low as possible, please note the final delivery cost will depend on the weight of the items ordered. See below for more details)

International orders are despatched via Royal Mail, Parcelforce or our courier DPD. If you would like any further details on your individual order, please do not hesitate to email us at customerservice@pdhsports.com

If your order is exceptionally heavy or large we may not be able to deliver within the shipping charges shown above. In this event, we will email you with a quote for delivery costs. You can then decide if you wish to pay any additional charges or amend your order.

We reserve the right to revise any shipping costs/dates/times when necessary. We retain the right to refuse/amend any orders that do not comply with the delivery options available to us at this time. International delivery times are given for guidance purposes only and cannot be guaranteed, although we will do our upmost to ensure that your order reaches you as promptly as possible.

Please note: To comply with our trading terms with HEAD and Dunlop we are unable to ship selected products on our website outside the EU. Due to Babolat’s selective distribution agreement, we are unable to ship Babolat products outside of the UK, Swiss and European Economic Area. Orders to these areas including products from these brands will be partially refunded as applicable.

One hour delivery window

We aim to make your online shopping experience as efficient as possible. PDH Sports has a timed delivery service that provides our customers with a precise one hour window in which their goods will be delivered by our courier DPD.

This fantastic new delivery method means an end to the "sorry you were out" cards or even having to take a day off work to wait for a parcel to arrive.

On the day of delivery customers will receive an email and SMS text message which informs you of your one hour delivery slot.

You can control the delivery so if you are not going to be at home and won't be in to sign for the package, simply text back and arrange for your products to be delivered on a more convenient date or to safe place. To use the email and text service you will need to provide your email address and mobile number when registering/ordering via our website.

If you request your order to be left in a safe place eg in porch or with neighbour, we cannot be held responsible if your item goes missing.

Please note that PDH Sports now uses this service for the majority of our UK mainland deliveries only. Sundry and smaller orders will be sent by Royal Mail. Occasionally we send items directly from the manufacturer and the delivery company used will be the one employed by the supplier.

Any issues with delivery must be reported within 7 days of the item being marked as delivered by our partner couriers to enable us to raise an investigation to resolve the issue.